The general terms and conditions of the www.Soleoorganics.eu web shop have been drawn up in accordance with the Consumers Protection Act (ZVPot-UPB2).
The GreenMama web shop (hereinafter referred to as “web shop”) is managed by GreenMama d.o.o., the provider of e-business services (hereinafter referred to as “the provider”).
Be sure to read the general terms and conditions of this online store carefully since you are bound by them from the moment you enter our online store.
With every transaction made in this web shop, it is considered that you have been acquainted with the entire content of general terms and conditions, and that you have accepted the general terms and conditions without exceptions.
You can use the services of this web shop as a guest (no registration needed) or as a registered customer. You can register independently of your purchase or during your purchase steps at the checkout. To register into the system, you need to acquire a username that is the same as your e-mail address, and then choose a password. The username and the password define the user unambiguously and associate the user with the information entered.
The provider reserves the right to change the general terms and conditions without prior notification. The changes become valid upon publication and are binding upon the customer.
The web shop is open every day, 24 hours a day non-stop.
Occasionally, shopping in this web shop or access to this web shop may not available due to various technical reasons. Therefore, the provider reserves the right to limit or completely terminate the sale of some or all products for a definite or indefinite period of time, or limit or completely terminate access to the online store’s website for a definite or indefinite period of time.
To review what is available to purchase simply browse the online product catalogue. When you have arrived at the item you wish to order, click on "Add To Bag" and then decide your requested quantity. When your order contains the item quantities you wish to purchase, please login to continue to the next step or register if it is the first time to make a purchase online. If you wish to make a purchase without registration, choose option checkout as guest. You will then be asked to provide us with your shipping and payment information. Double check your purchase and confirm your order in the final step.
Purchase procedure step-by-step
Once you have picked up certain products and quantities and clicked checkout, you have 6 steps to finish your order procedure:
- Checkout options
If you are a registered user, enter your username and password and log in. If you are a new customer, please choose option register account or guest checkout.
- Account and billing details
Enter required billing and account information. All fields marked with an asterisk (*) are mandatory. The shipping address is filled in automatically and is the same as the billing address you have entered into the form. If you wish to receive your purchased items to an alternate address (e.g. at work) or send them as a gift, uncheck My delivery and billing addresses are the same checkbox and enter a new delivery address. Thus, the invoice will be sent to the customer whereas the purchased items will be shipped to the addressee. Remember, if you wish to send the purchased items to an alternate address and you have chosen payment on delivery, addressee will have to pay (not very suitable for gifts). Confirm your details by clicking the Continue button.
- Delivery details
If delivery and billing address are the same, you will be redirected to step 4. If you unchecked the option in step 2, please fill in delivery information. And continue to step 4.
- Chose delivery options
Chose your preferred delivery option.
- Chose payment method
Chose a method you would like to pay with. In this step you can also put your comments if you wish. Check the box that you have read terms and conditions and click continue.
- Order confirmation
You will see the summary of your order here. Once you click confirm order, your order is complete. An order confirmation will be sent to your e-mail address.
The provider offers the following payment methods:
- Cash on delivery (the customer pays for the items with cash upon delivery). Only available for Slovenia.
- Advanced payment (Proforma invoice will be sent to you via email, with all required bank information).
- Paypal express checkout (After order confirmation you will be redirected to Paypal webpage, where you can log in your user account and make payment).
- Credit card (Choose Paypal express checkout as a payment method. You will be redirected to Paypal webpage, where you can log in your user account and make payment or you can choose option pay with debit or credit card. You can use Discover network, Visa, Mastercard or American express cards without having to register your Paypal account).
All prices on this site are processed in EUR and include VAT (value-added tax).
All orders are acknowledged at current pricing. We will bill at the price in effect at time of the payment confirmation.
Product prices listed are current, however they are subject to change without advance notice.
We are using appropriate technical and organisational protocols for security of transfer and storage of your private information, orders and payments. Private information security www.soleoorganics.eu online store is keeping information data in compliance to EU personal data protection act. We will use your data exclusively for internal purposes of GreenMama d.o.o. company and will not be revealed to any third party. GreenMama d.o.o. uses your personal information exclusively for fulfilling your order (informative letters, propositions, invoicing) and other necessary communication. Under no circumstances your data will be delivered to any unauthorised objects.
However the customer itself is responsible for keeping its information safe, by keeping its usernames and passwords private and using a proper software and antivirus programs on your computer.
Purchase cancellation and returns policy
The customer has a right of withdrawal from the contract or order within 14 days after products have been received. The provider should be notified within 14 days via email or contact form on the address:
The customer shall return the purchased items within 15 days after written notification to the following address: http://www.soleoorganics.eu/index.php?route=account/return/add
Return items address:
Receiving returned product accompanied with original receipt is considered as notification of withdrawal from the contract. The products have to be returned unopened, unused, undamaged, in the same quantity and in original packaging.
Items can be either returned by post at the cost of the customer or personally. The provider shall make a full refund of the purchased items as soon as possible and within 15 days from having received the returnmed products. Refunds are made to the customer’s bank account. Shipping costs are not an object of refund. Only the value of ordered products can be refunded.
Items purchased in the web shop can be replaced with a new or different products within 15 days. The procedure is the same as withdrawing from contract. Send us back the product and we will send you a new one. If the reason for replacement is damaged or low quality product, GreenMama will cover the shipping cost. The products have to be returned unopened, unused, undamaged, in the same quantity and in original packaging. Replacement is possible only if the original receipt or its copy are attached.
Orders can be made online 24 hours a day, every day. Orders will be processed in shortest possible time, but not later as 2 working days.
Delivery, processes and prices
Usually we use Post of Slovenia to deliver your orders. Delivery dates and processes strongly depend on the payment method you have chosen. Under certain circumstances we can also use companies like GLS, DPD, UPS and others.
- Cash on delivery (Slovenia and Croatia only): most likely your order will be shipped the same or next day, but not later as within 2 working days.
- Paypal express checkout: most likely your order will be shipped the same or next day, but not later as within 2 working days after we have received payment.
- Advanced payment: most likely your order will be shipped the same or next day, but not later as within 2 working days after we have received payment.
|Slovenia||1 working day*||3 eur||free shipping for orders above 50 eur|
|EU||3 - 5 working days*||5 eur|
|free shipping for orders above 75 eur|
|The rest of the world||5 - 20 days*||5 eur|
|free shipping for orders above 75 eur|
*Not guaranteed by Slovenia post, but most of the time very accurate.
Discharge from obligation
To the best of his ability, the provider's aim is to guarantee that the information on this website are accurate and regularly updated. However, product characteristics, delivery period or price may change so quickly that the provider does not manage to update the information on this website. In such cases, the provider shall notify the customer of the changes, whereas the customer will have to right to cancel the order or exchange the item purchased.
Although the provider makes sure to present accurate images of the products available for purchase, these images should be considered symbolic.
The provider reserves the right to change the terms and conditions at any time and in any manner regardless of the reason and without prior notification.
All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by the provider but are subject to third party copyrights.
The provider is in no way responsible for any off-website pages or any other websites linked to or from the site.
The provider disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.
The provider does not control or endorse the content of comments concerning individual products, posted by registered website users. The provider is not responsible for information in these comments and withdraws from any liability incurred by the information in these comments.
Thank you for taking the time to share your thoughts with other GreenMama customers.
1000 Ljubljana, Slovenia
VAT ID: SI 35849983
Tel: 0038641 834 111